Frequently Asked Questions
Do you offer international shipping?
Currently, we only ship within India. We are working on expanding our delivery network to international locations soon.
Are your products cruelty-free?
Yes, all New Look Salon products are 100% cruelty-free. We never test on animals and ensure our suppliers follow the same ethical standards.
How do I know which product is right for my hair type?
Each product page has detailed information on the hair types it is best suited for. If you're still unsure, you can reach out to our customer service team for personalized recommendations.
My product arrived damaged. What should I do?
We apologize for the inconvenience. Please take a photo of the damaged product and packaging, and send it to our support team within 48 hours of delivery. We will arrange a replacement immediately.
Can I cancel or modify my order after placing it?
Orders can only be modified or canceled within 2 hours of placement. Please email us urgently if you need to make changes.